Effective Date: June 6, 2023
Skill India Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information we collect from our clients, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you engage with our machine and tools training services, whether delivered at your premises or our own.
1. Information We Collect
We may collect various types of information from and about you, including:
- Personal Identification Information: Name, job title, company name, email address, phone number, and postal address.
- Business Information: Details about your company, its training needs, and the machinery/tools requiring training.
- Training-Related Information: Participant names, attendance records, assessment results, and feedback related to our training programs.
- Payment Information: Billing address, payment method details (though actual sensitive payment data like full credit card numbers is typically processed by third-party payment gateways and not stored by us).
- Technical Data: When you visit our website, we may collect information such as your IP address, browser type, operating system, referring URLs, and website activity. This helps us understand website usage and improve our online presence.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and other communications.
2. How We Collect Information
We collect information through various methods:
- Direct Interactions: When you contact us by phone, email, through our website forms, or in person to inquire about or book our services.
- Client Engagements: During the process of delivering training, including registration, attendance tracking, and feedback collection.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data using cookies and similar technologies (see Section 6).
- Third Parties: We may receive information from third-party partners (e.g., referral partners) if you have provided your consent.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To deliver our machine and tools training programs, schedule sessions, coordinate logistics (whether at your site or ours), and manage participant enrollment.
- Communication: To respond to your inquiries, provide information about our services, send training confirmations, updates, and post-training support.
- Billing and Administration: For invoicing, payment processing, and managing our business relationship with you.
- Service Improvement: To understand client needs, gather feedback on our training programs, and improve the quality and relevance of our services.
- Marketing and Promotions: To send you information about new services, special offers, or other updates we believe may be of interest to you, always providing an opt-out option.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
- Security: To protect our rights, property, or safety, and that of our clients and others.
4. Disclosure of Your Information
We may share your information with the following categories of third parties:
- Third-Party Trainers/Consultants: If external experts are engaged to deliver specialized training modules, we may share necessary participant or company information to facilitate the training. These third parties are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
- Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processors, IT support, or analytics providers.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
We do not sell your personal information to third parties.
5. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include secure servers, firewalls, and encryption where appropriate. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your Browse experience, analyze site usage, and support our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Object/Restrict Processing: Object to or request restriction of processing of your personal information.
- Data Portability: Request the transfer of your personal information to another party.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 9. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Skill India Solutions B-92, Nawada Village, Nawada, New Delhi – 110059
Email: indiaskillsolutions@gmail.com
Phone: +91-9643565188